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Dear Sir or Madam,
Last Thursday, I traveled on the 8:00 a.m. train from Glasgow to London King’s Cross and I was quite  36  with the service of your company.
The train didn’t come  37  and it was forty minutes  38  when it left Glasgow. A man  39  the station said sorry  40  us, but he didn’t give us any reasons for the  41  .  We then had further delays on the way and had to wait  42  thirty minutes.  43, I missed my plane from London to Frankfurt and  44 wait for several hours.

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